Items may be returned for up to 30 days after the original delivery date.
What's Your Guarantee Policy?
If the item you received is damaged, please contact us within 10-15 days of the order being received and provide the clear and valid proof (photos or video of the item and the SKU number). We will verify the case and negotiate compensation solutions with you according to the extent of damage, such as partial refund / re-sending a new product, etc.
For non-quality issues(such as personal reason), you will be responsible for paying the return shipping fees and any customs fees or duties incurred during the return process.
One or more items are missing when I open the package. What can I do?
Below please find enlisted some of the most common reasons:
The order was split;
You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
We made a mistake: on rare occasions, an item may not have been placed in the right package;
The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
Refund
Returns that have been initiated can take 1-2 weeks to process depending on when the return is received. Please make sure you select the right item(s) you wish to return to avoid delays in refunding.
Exchange
We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.
