The privacy of your personal data is important to us ( "we" or "us") and we want to be transparent in our handling of your personal information. This Privacy Policy ("Policy") outlines the practices we follow in collecting, securing, using, and sharing your personal information on our websites and where this Policy is referenced or linked to; with our affiliates; and with the third-party service providers we use.
WE DO NOT SELL YOUR PERSONAL INFORMATION
We never sell, rent, or trade your personal information with third parties outside of us, nor do we share your personal information with third parties, except as described in this Policy.
THE TYPES OF PERSONAL INFORMATION WE COLLECT
We collect the following types of personal information from and about you.
Contact information
For example, we may collect your name, address, email, telephone number (including your mobile phone number), a unique personal identifier, or an online identifier (like a username).
Demographic Information
For example, we may collect your age, gender, and zip code.
Payment and credit Information
For example, we may collect your credit card number, billing address or ZIP code, bank account numbers, or other financial information.
Information you post
For example, when you leave a review for one of our products or post to any other public area of our websites.
Information you submit
For example, when you contact us through the website or email, submit information to create or update an account, place an order, or make a purchase.
Information from social media
We may collect information you post or data from your social media profile when you post on our social media pages.
Device information
For example, we may collect the type, IP address, operating systems, unique identifiers, and location of devices you use to access our websites.
Commercial Information
For example, we may collect information about products you purchase, obtain or consider and other purchasing or consuming histories or behavior.
Internet or other online activity Information
For example, we may collect information related to your browsing history, search history, and other interactions with our websites or advertisements including the websites you visited before and after our site, and details about the web browser you are using.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We may collect your personal information in several ways, including:
1. COLLECTING PERSONAL INFORMATION DIRECTLY FROM YOU
When you perform actions on our websites, correspond with us via email or telephone, or interact with us in other ways, we may collect personal information from you related to or necessary to conduct those activities. For example, when you:
1)Make a purchase, return, or exchange
2)Apply for credit as a method of payment
3)Create a personalized account
4)Track an order online
5)Sign up to receive emails or text messages (including offers and sales alerts) from us
6)Sign up for loyalty, rewards, or similar programs
7)Participate in promotional sweepstakes, contests, surveys, or other activities
8)Use our product reviews or related website services and features
9)Submit a customer service request
10)Fill out the Contact Us form on our website
11)Interact with Palladium's social media pages
12)Visit our websites
13)Click on links or advertisements on our websites
14)Click on links in emails or other messages we send you
2. COLLECTING PERSONAL INFORMATION FROM OUR WEBSITES AND ADVERTISING
We employ standard tools on our website to better understand how it's used, how it's performing, and for our own marketing purposes. These tools include common web-based tracking technologies, for example:
Cookies
A cookie, or small text file that can be stored by a web browser (on any type of device), that enables tracking of browsers used to access our websites or advertising.
3. RECEIVING PERSONAL INFORMATION FROM THIRD PARTIES
We receive data from third parties providing us with advertising, sales, customer relationship management, digital media, and other services. This data may be combined with, enriched by, or include additional data from relevant third-party services, including:
1)Social media platforms
2)Business partners and co-sponsors for our promotions
3)Advertising networks or service providers
4)Providers that supplement the personal information we already collected
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information in several ways, including:
Internally
For example, we may share your information within Palladium.
On our websites
For example, we may display product reviews or other information you post to any public area of our websites.
With our service providers
For example, we may share your personal information with shipping and payment processors, companies that provide advertising and marketing services for us, send emails on our behalf, and with other third parties who perform services on our behalf.
With our business partners
For example, we may share your personal information with third parties that provide financial products and services related to our business, including credit accounts, or a third party that co-sponsors a contest or promotion.
With any successors to all or part of our business
For example, we may share your personal information as needed if we merge with, acquire, or are acquired by another business; if we sell our assets; or if we execute a corporate reorganization or other change of control.
To comply with the law or to protect you or to protect ourselves
For example, we may share your personal information when responding to a valid court order or subpoena, governmental or regulatory requests, or as otherwise required by law; when we are investigating or working with law enforcement to investigate potential fraud or other crimes; to facilitate security monitoring, incident response, business continuity, and disaster response processes.
For other reasons we may describe to you
OUR USE OF ANONYMIZED, STATISTICAL, AND AGGREGATED INFORMATION
We use anonymized statistical and aggregated data as part of our operations, websites, and advertising. This data is derived from the personal information we collect, receive from third parties, and gather from other places.
Our use of this statistical and aggregated data does not affect your privacy because there is no reasonable way to determine which of that aggregated information can be associated with you.
Additionally, we use this data for our own internal processes to improve, monitor, and measure the performance of our websites and products.
SHARING INFORMATION WITH THIRD PARTIES
Except as described in this Privacy Policy, we do not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information about you to third parties who provide services to us and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy.
Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services; however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address that is not your own, you must have that person's permission to give us their personal information and for us to use it for the purposes specified. By providing their name and address, you are telling us that you have their permission.
We share aggregated demographic information about our user base with certain business agents and vendors, so that they can provide marketing analysis and advise us on advertising strategies. This information does not identify individual users. From time to time, we also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others. This information is usually shared in an aggregated form.
We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of us or any of our respective affiliates, business partners, customers or others.
As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or the purchase of online stores or other assets. In such cases, information about customers will likely be transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the privacy policy in effect.
If you would like to opt-out of receiving ads tailored by 3rd party tracking you may choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our website.
COOKIES AND DATA COLLECTION
We Use Cookies Only To Allow You To Use The Website In The Most Efficient Manner. Cookies Allow Us To Enhance And Personalize Your Online Browsing And Shopping Experience. By Way Of Example, Our Use Of Cookies Enable Us To "Remember" The Items In Your Shopping Cart, Recognize You When You Return To The Site, And Collect Other Non-Personal Identifiable Information To Analyze Visitor Behavior Such As IP Address, Browser Type And Other Unique Device Identifiers.
If You Wish, You May Have Your Computer Warn You Each Time A Cookie Is Being Sent, Or You May Choose To Turn Off All Cookies. You Do This Through Your Browser Settings. Please Note, However, That By Deleting Our Cookies Or Disabling Future Cookies, You May Not Be Able To Access Certain Areas Or Features Of Our Website.
We Also Work With Other Companies Who Use Tracking Technologies, Including Web Beacons, To Serve Ads On Our Behalf Across The Internet. These Companies May Collect Non-Personally Identifiable Information About Your Visit To Our Website And About Your Interaction With Our Communications, Including Advertising And E-Mails. If You Object To Web Beacons, You May Follow The Instructions For Deleting Existing Cookies And Disabling Future Cookies. We Will Still Know How Many Of Our E-Mails Are Opened And We Will Automatically Receive Your IP Address, A Unique Identifier For Your Computer Or Other Access Devices, But We Will Not Identify You As An Individual."
